Why didn’t I receive an alert from the AEA App?

Somebody else received an emergency alert as a wireless message or in their AEA app but I did not. 

There could be several reasons why you didn’t receive an alert from the AEA app. 

  1. Location: 
  • You will only receive notifications for locations you have added in the settings of the AEA app. Check the locations you have selected to receive notification for. 
  • Go to the AEA website at https://emergencyalert.alberta.ca to see if there was an alert issued for that location on the date you were expecting it. You can find this information by using the Archive button.
  1. Volume: 
  • Your device may have had volume off or do not disturb mode enabled. If you wish to override volume and do not disturb and always hear a sound for critical alerts, turn on the “Override Silent Mode” setting in your AEA app.
  1. Connection: 
  • Check your cellular connection.
  • Check your WIFI connection (if on airplane mode or bad cell connection).
  1. Settings: 
  • Check if you have the Critical Alerts Only setting selected or the Critical and Advisory Alerts setting.
  • If you are away from your chosen locations, check that you have the “Follow Me” setting on.
  1. People are encouraged to follow AEA through multiple mediums (such as Facebook, Twitter, the AEA website, radio/TV, and the AEA mobile app) to ensure they receive emergency alerts.