Why can I not turn off the loud sound for Critical alerts?

The AEA app is designed to broadcast all critical alerts issued from authorities. Although advisory alerts can be turned off, critical alerts cannot. 

However, AEA respects your device volume and do-not-disturb settings for all alerts, even critical ones. If you prefer to turn off the critical alert sounds: 

  • turn off “Override Silent Mode” in your settings
  • if your device volume is turned off, or you have it set to do-not-disturb (including auto do-not-disturb settings), the device will not sound when a critical-level alert arrives

The alert notification will still appear in your app.