Why am I not hearing a sound when an alert arrives?

If you received an alert but did not hear a sound

  1. Touch Settings
  2. Touch “Override Silent mode”

This is only for Critical Alerts though; this setting has no effect for advisory alerts. If you do not hear a sound for an advisory alert, you can check the advisory alert sound setting to make sure is not turned off. Also check that your phone is not silenced or in do not disturb mode.